Sona101 Bet Terms & Conditions — A Complete Guide for Members

1 General Terms & Conditions

Sona101 Bet (hereinafter referred to as "we", "the Platform", or "the Company") is an international online gaming and betting platform serving users in Bangladesh and other countries. These terms and conditions apply to all members of the Platform.

These terms are available in both English and Bangla. In the event of any conflict, the English version shall prevail. That said, we always strive to keep the Bangla version fully accurate.

Alongside these Terms & Conditions, you should also read our Privacy Policy and Responsible Gaming Policy, as together they form the complete legal basis for your use of Sona101 Bet.

2 Account Registration

To open an account at Sona101 Bet, the following conditions must be met:

• You must be at least 18 years old and online betting must be legally permitted in your jurisdiction.
• All information provided during registration must be truthful, complete, and your own.
• Each person may only hold one account. Multiple accounts under the same identity are not permitted.
• Operating multiple accounts from a single IP address or device is strictly prohibited.
• Your account password and login credentials must not be shared with anyone.

Identity Verification (KYC)

Sona101 Bet complies with international Anti-Money Laundering (AML) policies. Identity verification may be required before processing a withdrawal or for transactions above a certain threshold. Required documents may include:

• A photo of your National ID (NID) or passport.
• Proof of address (utility bill or bank statement).
• Proof of ownership of the payment method.

3 Age Verification

Sona101 Bet takes a firm stance against underage gambling. We reserve the right to request age verification documents on any account we deem suspicious, at any time.

If an account holder is found to be a minor:

• The account will be closed immediately.
• All deposited funds will be forfeited.
• No winnings will be paid out.
• Legal action may be taken if necessary.

4 Deposits & Withdrawals

Deposit Policy

• Minimum Deposit: ৳500.
• Maximum daily deposit: determined by the member's account level.
• Deposits are credited to your balance instantly in most cases.
• Only deposits made from a payment method registered in your own name will be accepted.

Withdrawal Policy

• Minimum withdrawal: ৳300.
• Withdrawals are typically processed within 24–48 hours.
• VIP members receive priority access to faster withdrawals.
• Wagering requirements must be met before any withdrawal from a bonus balance.
• Withdrawals must be made through the same method used for the deposit — for example, if you deposited via bKash, your withdrawal must also go through bKash.

5 Betting Rules

The following rules apply to all betting activity on Sona101 Bet:

• Once a bet is confirmed, it cannot be changed or cancelled (except via cash out).
• Minimum bet amount: ৳100.
• Maximum bet limits vary by market and event — the maximum stake will be displayed on the bet slip.
• Parlay bets can include up to 20 legs.
• Odds may change before a match begins; the odds at the time the bet is placed will apply.
• If a match is cancelled or abandoned, bets are generally refunded.

Live Betting

Odds in live betting change quickly. If the odds at the time of bet confirmation fall within the accepted range, the bet is automatically accepted. For significant changes, you will be prompted to confirm the new odds.

Reasons for Bet Cancellation

Sona101 Bet reserves the right to void any bet in the following circumstances:

• If incorrect odds are displayed due to a system error.
• If the match officials change the result.
• If fraudulent betting patterns are detected.

6 Bonuses & Promotions

Sona101 Bet regularly offers a variety of bonuses and promotions. Each bonus has its own terms and conditions, which are detailed on the relevant offer page.

Welcome Bonus

• A bonus of up to 100% is available on your first deposit.
• A minimum deposit of ৳500 is required to claim a bonus.
• To withdraw bonus funds, you must meet a wagering requirement of 15–30x the combined bonus and deposit amount (refer to the specific offer's terms).
• If the wagering requirement is not met within 30 days of receiving the bonus, the bonus will be cancelled.

General Bonus Policy

• The same bonus offer cannot be used more than once.
• If bonus abuse or fraudulent activity is detected, the bonus and any associated winnings will be forfeited.
• Sona101 Bet reserves the right to modify, limit, or cancel any bonus offer at any time.
• VIP cashback has no wagering requirements and can be withdrawn directly.

7 Casino Games

All casino games available on Sona101 Bet use third-party audited RNG technology, ensuring that the outcome of every round is completely random and fair.

• Each game has its own RTP (Return to Player) percentage, which can be found in the game information.
• Live Casino games feature real dealers and are played via live video streaming.
• If a game is interrupted due to technical issues, Sona101 Bet will determine the outcome based on the last confirmed round.
• We reserve the right to correct any amounts won or lost incorrectly due to a system error.

8 Prohibited Activities

The following activities are strictly prohibited on Sona101 Bet and may result in immediate account closure and forfeiture of funds:

• Creating multiple accounts or operating another person's account.
• Coordinated betting for the purpose of abusing bonuses (bonus hunting).
• Betting based on match fixing or insider information.
• Placing bets using automated bots or software.
• Engaging in money laundering or any transactions involving illegal funds.
• Attempting to exploit system vulnerabilities for unfair advantage.
• Using abusive or threatening language toward other members or staff.

9 Account Closure & Suspension

Sona101 Bet reserves the right to close or suspend any account for the following reasons:

• Breach of Terms & Conditions.
• Fraudulent activity or suspicious transactions.
• Registering with false information.
• If the member is found to be underage.
• Extended period of inactivity (more than 12 months).

Account Closure by Member

You can close your account at any time by emailing our support team. Please make sure to withdraw any remaining valid balance before the closure is processed.

10 Limitation of Liability

Sona101 Bet is not liable for the following:

• If a bet fails to process due to a connectivity issue.
• Delays caused by third-party payment processors.
• Service disruptions caused by unexpected technical issues.
• Issues caused by the member's own device or software.

Our maximum liability shall not exceed the original amount of the transaction in question under any circumstances.

11 Responsible Gaming

Sona101 Bet is deeply committed to responsible gaming. We want our members to play for entertainment — not to develop harmful habits.

The following responsible gaming tools are available on our platform:

• Deposit limits — daily, weekly, or monthly.
• Bet Limit — Sets the maximum amount you can wager.
• Session limits — a cap on continuous play time.
• Self-exclusion — temporarily close your account for a set period.
• Reality check — regular reminders to take a break.

Visit our Responsible Gaming page to learn more about problem gambling.

12 Dispute Resolution

If you have a complaint, please contact our customer support team first. Most issues are typically resolved within 48 hours.

Steps for resolving a dispute:

1. Contact support via live chat or email.
2. Describe your complaint in detail and attach any relevant screenshots.
3. Our support team will investigate and respond within 48 hours.
4. If the resolution is unsatisfactory, the matter will be escalated to senior management.

13 Changes to Terms

Sona101 Bet reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes via email or an on-site notification.

Updated terms take effect from the date of publication. Continued use of the Platform after any changes constitutes your acceptance of the revised terms.

Visit this page regularly to stay up to date with the latest terms. Check the "Last Updated" date at the top of the page to see if any changes have been made.

14 Contact

If you have any questions about these Terms & Conditions, please contact us:

• Email: support@sona101bet.bet
• Live Chat: Chat button at the bottom right of the site
• Support hours: 24 hours a day, 7 days a week, in Bangla

We typically respond within 2–4 hours. For urgent matters, Live Chat offers the fastest resolution.