Sona101 Bet Privacy Policy — Our Full Commitment to Protecting Your Data

1 Introduction

Sona101 Bet (hereinafter referred to as "we", "us", or "the platform") is an international online betting and gaming service provider. We place the utmost importance on protecting the personal information of our members (hereinafter referred to as "you" or "the user").

This Privacy Policy explains what information Sona101 Bet collects about you, how that information is used, who it may be shared with, and how you can control your own data. This policy applies to our website, mobile app, and all related services.

By using our platform, you agree to this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

2 What Data We Collect

Sona101 Bet collects two types of information — what you provide directly, and what is gathered automatically while you use our services.

Information you provide directly

• Full name and date of birth (for age verification).
• Email address and mobile number.
• Residential address.
• National ID or passport number (for KYC verification).
• Payment details such as your bKash/Nagad/Rocket number.
• Messages and complaints sent to support.

Automatically Collected Data

• IP address and device type.
• Browser and operating system information.
• Time spent on each page of the site.
• Login time and session details.
• Betting history and gaming activity.
• Transaction history.

3 How Your Data Is Used

Sona101 Bet uses your data exclusively for the following legitimate purposes:

• Account Management: To verify your registration, login, and identity.
• Service Delivery: To keep betting, gaming, deposit, and withdrawal services running.
• Customer Support: To address your questions and resolve any complaints.
• Security: To prevent fraud, money laundering, and illegal activity.
• Legal Obligations: To meet the requirements of licensing authorities and law enforcement agencies.
• Service Improvement: To improve the platform and add new features.
• Relevant Communications: To send you important updates, bonus offers, and service-related information (where you have given your consent).

4 Cookie Policy

Sona101 Bet uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

Types of Cookies We Use

• Essential Cookies: To maintain your login session and ensure core site functionality. These cannot be disabled.
• Performance Cookies: To analyze which sections of the site are most used. This data is collected anonymously.
• Functionality Cookies: To remember your preferred language and settings.
• Security Cookies: To detect and prevent fraud.

You can disable non-essential cookies through your browser settings. Please note that doing so may affect certain features of the site.

5 Data Sharing & Disclosure

Sona101 Bet never sells your data. However, it may be shared in the following limited circumstances:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket — solely to process transactions.
• Identity Verification Service: For the KYC process — solely to verify your identity.
• Law Enforcement Agencies: Due to a court order or legal obligation.
• Licensing Authority: To comply with the terms of our gaming license.
• Technology Service Providers: Servers and cybersecurity — governed by strict confidentiality agreements.

6 Data Security Measures

Sona101 Bet uses multiple layers of security to protect your information:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall: Advanced firewall protection blocks unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Security Audits: Regular security testing conducted by independent third parties.
• Restricted Access: Only authorized personnel are permitted to access user data.
• Data Backup: Encrypted backups are taken on a regular basis.

Please keep in mind, however, that no organization can guarantee 100% security on the internet. Make sure your password is strong and never share it with anyone.

7 How Long We Keep Your Data

Sona101 Bet does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration of your active account + 5 years after closure (as required by law).
• Transaction Records: Minimum 5 years (as required by financial regulatory authorities).
• KYC Documents: 5 years after account closure.
• Support Contact: 2 years after last contact.
• Log Files: 12 months.
• Marketing Preferences: Immediately upon unsubscribing.

Once the retention period expires, your data is securely deleted or irreversibly anonymized.

8 Your Privacy Rights

As a member of Sona101 Bet, you have the following rights over your personal data:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You can request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Data Portability: You can receive your data in a portable, easy-to-read format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise any of these rights, email us at support@sona101bet.bet. We will respond to your request within 30 days.

9 Data Relating to Minors

Sona101 Bet does not serve anyone under the age of 18 and does not collect their information. If we become aware that data has been collected from a minor by mistake, it will be deleted immediately.

If you believe as a parent or guardian that we hold your child's personal information, please contact us immediately at support@sona101bet.bet.

10 Third-Party Links & Services

Our platform integrates certain third-party services, such as payment gateways. These third parties operate under their own privacy policies, and Sona101 Bet is not responsible for how they handle your data.

We only work with third-party services that meet our privacy standards and with whom we have formal agreements in place.

11 Privacy Policy Updates

Sona101 Bet may update this privacy policy from time to time. For significant changes, we will send a notification to your registered email and post an announcement on the site.

Any updated policy takes effect from the date it is published. You can check the "Last Updated" date at the top of the page to see whether changes have been made. Continued use of the platform after a policy update will be considered acceptance of the revised terms.

12 Contact Us

For any questions, concerns, or requests regarding this privacy policy or your personal data, please get in touch with us:

• Email: support@sona101bet.bet
• Live Chat: Chat button at the bottom right of the site (available 24/7)
• Response Time: Typically within 2–4 hours
• Data Request Timeframe: Resolved within 30 days

We always respect your privacy and treat every request you make with the utmost care.